Frequently Asked Questions

Who can use RelyMD?
RelyMD currently serves residents of North Carolina of all ages over 6 months old. If you are currently in North Carolina, whether this is your permanent residence or you’re just visiting, we are happy to take care of you.


What does RelyMD Cost?
Without an employer plan, individuals pay $50 per visit.  If your company offers RelyMD as a benefit, you will likely pay less for each consultation. If this is a benefit that you think your coworkers would love, please refer us to your HR department.  To learn more about how RelyMD could help your company, click here.

Can I use RelyMD for my family?
Children aged 6 months to 18 years old can be seen on their parent’s or guardian’s account, but cannot have an account of their own. Permission of the parent or guardian is required for the treatment of minors.

What medical problems can RelyMD treat?
RelyMD can treat many medical problems that are not medical emergencies. Common problems we treat include: Abdominal Cramps, Allergies, Arthritic Pain, Mild Asthma, Bronchitis, Cold & Flu, Constipation, Diarrhea, Eye Infections, Fever, Gout, Headache, Hemorrhoids, Insect Bites, Joint Aches & Pains, Muscle Pains And Strains, Pink Eye, Rashes, Respiratory Infections, Sinus Infection, Skin Infections, Sore Throat and Vomiting.

What medical problems CANNOT be treated by RelyMD?
RelyMD cannot treat emergency medical conditions. Problems that are not appropriate for RelyMD include chest pain, severe shortness of breath, abdominal pain beyond cramps, and uncontrolled bleeding. If you are concerned that you may have a serious or life threatening condition, please call 911 or go directly to the emergency department. RelyMD also does not treat chronic pain conditions.

How do I pay for RelyMD?
RelyMD accepts all major credit and debit cards, which are processed through a system using the highest level of protection in the industry – PCI Level 1.

Can RelyMD bill my insurance?
RelyMD does not currently offer direct billing for insurers. If your insurer offers reimbursement for telemedicine visits, we can help provide you with the paperwork you need when you file your claim.

Can I pay for my RelyMD visit with an HSA, HRA, or FSA?
RelyMD services may be eligible for HSA, HRA and FSA reimbursement.

Can RelyMD call in a prescription?

RelyMD providers can send electronic prescriptions to any pharmacy that participates in the e-prescribe program. More than 90% of pharmacies currently accept electronic prescriptions. However, RelyMD does not guarantee a medication will be prescribed during a visit, and all prescribing is at the discretion of the RelyMD provider.



Can RelyMD refill my prescription?
RelyMD can offer short term refills of chronic medications such as blood pressure or diabetes medications if you run out and your primary care doctor is not available. We do not refill medications for controlled substances such as pain medications, sleep medications, or anti-anxiety medications.


Does RelyMD prescribe all medications?
RelyMD does not prescribe any controlled substances including opiate pain medications, sleep medications or anti-anxiety medications.

What if I need further medical care that RelyMD cannot provide online?

If your RelyMD provider determines that further care is needed beyond what can be provided online, we can help you identify the best location for you to follow up. This may be a visit tomorrow with your primary care doctor, or a recommendation that you go to an urgent care the same day for further evaluation. Rarely, our providers may recommend that you go to the emergency department. We can help you identify locations that are open and nearby, and the best way to obtain further care.



Can I make an appointment to be seen?
RelyMD does not currently offer scheduled appointments. However, most patients are seen within 10 minutes.


Can I send my RelyMD visit information to my regular doctor?

Yes. After your visit a summary is available on your patient profile, where you can elect to send this information to your primary care physician using our eFax service.



Can a RelyMD doctor become my primary care doctor?

No. RelyMD is happy to offer you a way to consult a provider when you are not able to see your primary care doctor. However, we feel that a face-to-face relationship with a primary care doctor cannot be replaced. We work to supplement the care provided by your primary care doctor.



Who are the RelyMD providers?

RelyMD providers are emergency medicine specialists who live and practice in North Carolina. In addition to working for RelyMD, all of our providers actively work in community emergency departments where they see patients of all ages. Our providers are required to participate in training on the best ways to practice online medicine and are required to complete continuing medical education to make sure that they stay up to date.



How is my information protected?

Your medical information is protected using encryption and privacy standards that meet and exceed federal HIPAA requirements. This is the same standard of protection required for hospitals.



Can I have a visit using the telephone alone?

RelyMD does offer telephone only consultation, however since we are not able to perform examinations during a telephone consultation, this is a much more limited service. During a telephone consultation, we can answer general medical questions, such as whether a certain medication is safe during pregnancy, but we cannot provide advice about current medical problems or concerns. We cannot prescribe medications for patients based upon a telephone consult. When possible, we strongly encourage patients to use our video consulting service.



How long is my visit?
There is no set time limit one a RelyMD consultation, however most of our visits run between 10 and 15 minutes. A RelyMD visit generally focuses on a single problem. In order to provide timely care for all of our patients, if you have multiple medical concerns and your visit is exceeding 15 minutes, you may be asked to address your secondary concerns with another visit.


What information should I have ready before my visit?

If possible, please have a complete list of your home medications ready before your visit. If you have been having fevers or chills, and you have a thermometer at home, a recent temperature would be useful. Similarly, if you regularly check your blood pressure or blood sugar at home, a recent measurement would be useful for your provider.



What if I have a problem after my visit?

What happens if you run into a problem after your visit? Maybe the pharmacist has a question about your prescription. Maybe you realize after the visit you forgot to tell us about a medical allergy and want to make sure everything is ok. You can reach us through our support number on our contacts page (option 3).